Alterations and Remakes

Here is our current Alterations and Remakes policy.

Alteration Policy and Procedure

When a product is sent to Merrill Y. Landis, Ltd. to have a problem fixed that was not the fault of MYL, there will be a cost. The cost will be determined either from the Price List below or from a Written Estimate.

Note: Alterations are done at Customer Request.

  • MYL will not process any Alteration without a written Order. Must use an MYL Approved Order Form.
  • MYL will not be responsible for anything that is not written on the Order form.
  • All Alteration products must be clean and odor-free.
  • Alteration products must be folded and wrapped in plastic before our driver arrives at your location to pick up.
  • All Alteration products must have drapery pins and screws removed.
  • Alteration Estimates must be contingent on our actually seeing the product. Written Estimates may be given, but we reserve the right of refusal after products are received.

Pricing

Remake Policy and Procedure

Merrill Y. Landis, Ltd. guarantees that our products will be made to the specifications as listed on your Written Order. All changes to Orders must be done in writing. Any mistakes made by MYL will be fixed at no charge to you. However, if MYL must fix the product, our liability is restricted to labor only. No claims on fabric, outside labor, or installation will be honored. No changes on original specifications on Order.

When products are returned to MYL to have a problem fixed that was a mistake made by MYL, there will be no charge UNLESS there is any deviation from the original sizes and/or specifications.

If there are changes from the original Order, you will be charged at least 50% of the normal labor charge.

If a problem occurs, simply return the product with written instructions using the guidelines listed below. MYL will not be responsible for any verbal communication.

  • MYL will not process any Remake without a Written Order.
  • MYL will not be responsible for anything that is not written on the Order form.
  • All Remake products must be folded and wrapped in plastic before our driver arrives at your location to pick up.
  • All Remake products must have drapery pins and screws removed.
  • All Remake products must be clean and odor-free.
  • MYL must be notified concerning all problems with our products within 30 days of receipt.
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