Here is our current Alterations and Remakes policy.
When a product is sent to Merrill Y. Landis, Ltd. to have a problem fixed that was not the fault of MYL, there will be a cost. The cost will be determined either from the price list below or from a written estimate.
2022 Remake Policy and Procedure
Merrill Y. Landis, Ltd. guarantees that our products will be made to the specifications as listed on your written order. All changes to orders must be done in writing. Any mistakes made by MYL will be fixed at no charge to you. However, if MYL must fix the product, our liability is restricted to labor only. No claims on fabric, outside labor, or installation will be honored. No changes on original specifications on order.
When products are returned to MYL to have a problem fixed that was a mistake made by MYL, there will be no charge unless there is any deviation from the original sizes and/or specifications.
If there are changes from the original order, you will be charged at least 50% of the normal labor charge.
If a problem occurs, simply return the product with written instructions using the guidelines listed below. MYL will not be responsible for any verbal communication.
MYL will not process any Remake without a written Order.